There is No Free Lunch

[May 24, 2018]  If you are reading this article, then odds are you’re a leader in some capacity and are interested in learning how to improve your skills.  You’ve also heard that there is no such thing as a free lunch and while that applies to everyone, it especially applies to leaders. If you expect a free lunch… Read More »

Soup of the Day Leadership

[May 22, 2018]  Yesterday I heard celebrity chef Gordon Ramsey talk about indicators of mediocre restaurants.  Of course, Mr. Ramsey is famous for screaming into the faces of more subpar be chefs than anyone ever.  One of his indicators is a waiter telling you they have a soup of the day.1 When I heard him talk, I immediately… Read More »

Prairie Dog Warfare

[May 20, 2018]  Prairie dog warfare is an obscure reference to tenacious close-quarter fighting; the type seen in several famous U.S. Civil War battles and with Japanese defenders during World War II.  I predict we will see more references to this kind of fighting in Western politics. Confederate Lieutenant General Simon Bolivar Buckner coined the term, as much… Read More »

Why You Should Hire a Customer Experience Manager

By | May 15, 2018

By guest blogger Warren Fowler [See Biography] [May 15, 2018]  A customer service manager (CEM) is a relatively new role but an increasingly important one, as customer experience becomes one of the main differentiators to keep businesses ahead of the competition. The CEM ensures that customers have a great experience across all touchpoints with the brand. If customers… Read More »