Category Archives: Guest Blogger

Cultivating a Drug-Free Workplace

By | June 16, 2018

By guest blogger Dale Vernor [See Biography] [June 16, 2018]  Being unemployed is a common assumption most people have when it comes to the topic of drug or alcohol abusers, however, authorities on the topic show something much more different. According to the National Council on Alcoholism and Drug Dependence, 70 percent of all illegal drug users are… Read More »

How To Be A Successful Online Student

By | June 9, 2018

By guest blogger Katherine Brown [See Biography]  [June 9, 2018]  Online classes may be the greatest thing the internet has given us right after memes, challenges, and cat videos. While online courses may be different from physical classes in many regards, there is one significant similarity between the two – the all-encompassing procrastination and the risk of failing… Read More »

Lagging and Leading KPI Indicators

By | May 26, 2018

By guest blogger Warren Fowler [See Biography] [May 26, 2018]  We all want to know where our business is going, but before the results can even be calculated or questioned, you need to know how to get there. The objective of a business is the primary KPI or key performance indicators. You’ve surely heard of KPIs – every… Read More »

Why You Should Hire a Customer Experience Manager

By | May 15, 2018

By guest blogger Warren Fowler [See Biography] [May 15, 2018]  A customer service manager (CEM) is a relatively new role but an increasingly important one, as customer experience becomes one of the main differentiators to keep businesses ahead of the competition. The CEM ensures that customers have a great experience across all touchpoints with the brand. If customers… Read More »

The FBI in Decline

By guest blogger Delf A. “Jelly” Bryce [See Biography] [May 8, 2018]  Greetings.  I’m new to General Satterfield’s leadership blog so he thought it right to say a few words about myself.  First, I was a member of the Federal Bureau of Investigation for nearly 20 years.  Second, I firmly believe in the rule of law, a non-political… Read More »