By guest blogger Warren Fowler [See Biography] [May 15, 2018] A customer service manager (CEM) is a relatively new role but an increasingly important one, as customer experience becomes one of the main differentiators to keep businesses ahead of the competition. The CEM ensures that customers have a great experience across all touchpoints with the brand. If customers… Read More »
By guest blogger Delf A. “Jelly” Bryce [See Biography] [May 8, 2018] Greetings. I’m new to General Satterfield’s leadership blog so he thought it right to say a few words about myself. First, I was a member of the Federal Bureau of Investigation for nearly 20 years. Second, I firmly believe in the rule of law, a non-political… Read More »
By guest blogger Ellen Royce [See Biography] [May 5, 2018] Leaders have always had to overcome great difficulties. Whether it’s fighting their way to the top, or convincing people that they are the right person for the job, it’s never been easy at the top. However, some figures in history have had it far more difficult. Physical disabilities… Read More »
[April 13, 2018] Army Vet takes a hard look at American GENERALS and ADMIRALS and comes away believing they are not the leaders they should be. U.S. military Generals aren’t leaders anymore. That also includes admirals from the Navy and Coast Guard; which are much worse! I’ll stick to the Army Generals for the moment and tell you… Read More »
[March 7, 2015] Winston Churchill once said that an appeaser is one who feeds a crocodile, hoping it will eat him last. Churchill, of course, is the man who helped save England during World War II and a man we should review as someone who knew a lot about war and human psychology. The man had nerve. Great… Read More »
By guest blogger Brandon Stanley [March 31, 2018] Leadership is a work in progress. It is not easy to become a good leader, and it is even harder to remain one. But, the awards and fulfillment that comes once you achieve this is better than you could hope so. Because of this, many people strive to reach the… Read More »
[March 17, 2018] Happy St. Patrick’s Day! Or, should I say “bah humbug”! Why? I’m back dear readers with some bad news. This being only a few days after the release of the City of Baltimore’s latest crime statistics, we can again say unequivocally that the murder rate and violent crime is on the upswing in this once… Read More »
By guest blogger Ernest M. Kennedy III [See Biography] [March 4, 2015] Someone once said that to be prepared for war is the most effective way of preserving the peace; smart. If we study lessons of war from philosophers or from political leaders who warn us about war, a few things stand out; war is bad, war solves… Read More »
By guest blogger Sadako Red [see disclaimer] [January 24, 2018] Alas, the City of Baltimore (my beloved town where I was born, raised, & still have family) is on a cultural slide toward failure of a magnitude not seen since towns ceased to exist in the Great Depression. Robberies, murder, rape, and a slew of crimes are on… Read More »
[February 10, 2018] Army Vet has just returned from the border between VENEZUELA and COLUMBIA to tell his story. Don’t believe what the mass-media talking heads tell you. There’s a real fight going on, a bloody nasty rock & roll fight that pits the country of Colombia against the socialist-dictator controlled Venezuela. If you believe nothing is going… Read More »