Core Values: Chick-fil-A

By | March 5, 2014

[March 05, 2014]  They say that snowstorm in the southern states is as rare as unsweetened tea at a church supper.  But that is what happened at the end of January (see Stuck in Atlanta Airport).  In Birmingham Alabama during this same storm, many motorists were stuck for hours on Highway 280.  To the surprise of all, a local Chick-fil-A restaurant handed out hundreds of sandwiches to anyone they could get to. 

These sandwiches were handed out for free.  They could have charged people and they would have been happy.  But the Chick-fil-A restaurant owner decided to do the right thing and give a helping hand to Birmingham by giving them out for free during freezing cold weather.  This showed what real leadership is about; showing leadership through example and doing the right thing. 

The mission of the Chick-fil-A chain of restaurants is revealed in their commitment to service. “To be American’s best quick-service restaurant.” 1  “Chick-fil-A’s corporate purpose statement reveals the heart of our company: To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A.” 1 

Over the past three years alone, Chick-fil-A has given more than $68 million in contributions to over 700 different educational and charitable organizations around the country, in addition to providing millions of dollars in food donations. 

The Chick-fil-A culture and service tradition in their restaurants is to treat every person with honor, dignity, and respect and to serve great food with genuine hospitality.

It’s hard to argue with the success of the company.  They are certainly an organization that goes the extra mile for both their employees and for the community.


[Don’t forget to “Like” the Leader Maker at our Facebook Page.]


[1]  Mission reference 

For more information on the company’s giving, go to 

For more background on Chick-fil-A, see “Who We Are” document. 

Chick-fil-A leadership have shared their philosophy on their website at: 

Chick-fil-A Facebook Page:


Author: Douglas R. Satterfield

Hello. I'm Doug and I provide at least one article everyday on some leadership topic. I welcome comments and also guests who would like to write an article. Thanks for reading my blog.