Category Archives: Leadership

Destructive Habits for Leaders

By | June 9, 2014

[June 09, 2014] Effective leadership means the leader should be regularly identifying and eliminating their bad habits; those that affect their leadership. Bad habits make it much more difficult to be successful leaders. Mountains of self-help articles and books are written, seminars given, and academic courses taken on how to eliminate bad habits.1 Leaders, of course, are subject… Read More »

Customer Service and Leadership (Part 3)

By | June 5, 2014

[June 05, 2014] In Part 1 and2, the connection between customer service and leadership was discussed (link here and here). I proposed that customer service varies somewhat by organization; and while that is true, the differences are mostly superficial. A great friend and retired military officer writes her customer-service philosophy … arranged as an inquiry. She asks, “The… Read More »