Core Values: Korean Air

By | November 5, 2013

[November 05, 2013]  As we have seen repeated here, senior executive leadership exhibits itself and its successes in several ways.  Today, I will use Korean Airlines to show senior leader values (see disclaimer below).  Annually, I travel over 125,000 miles by plane.  This level of use gives me an appreciation for good service and how international airline carriers… Read More »

Characteristic 29: Dealing with Crisis

By | November 4, 2013

[November 04, 2013]  The best way to deal with a crisis is to simply be prepared.  Planning, resourcing, rehearsing, organizing, and placing the right people on the job is key.  The upside?  Lives and property are saved and organizations survive.  The downside?  It detracts from other priorities and is expensive.  It is difficult to replicate crises experiences but… Read More »

Reading List (Update)

By | November 3, 2013

[November 03, 2013]  Today, more books that I found especially interesting:  The Spirit to Serve: Marriott’s Way by J.W. Marriott, Jr. and Kathi Ann Brown  A well-written, inspirational, and easy to read book that contains business tenets of the successful Marriott Hotel chain.  He talks about how through sheer determination Marriott shot from the small cottage to the… Read More »

Enabling Failure

By | November 3, 2013

[November 03, 2013]  We’ve all seen it; supervisors who give excuses for employees who are failures in their jobs.  Like the alcoholic whose family enables the alcoholic’s drinking behavior, leaders can also enable failure.  Whatever the reason or excuse, there is a emerging trend in U.S. organizations where leaders fail to take quick, effective action to deal with… Read More »

Loss of Trust and Confidence

By | November 2, 2013

[November 02, 2013]  In early September, I wrote about how it is an important characteristics of senior leaders to develop trust and confidence in our employees, our boss, our peers, and customers.  It is always a good thing to find an example of success so that we can learn from what made it possible. Another method of wisdom… Read More »

Characteristic 28: Relevant Experiences

By | November 1, 2013

[November 01, 2013]  We all want our leaders to be problem solvers and overcome all obstacles.  Fundamentally, relevant experience is what makes this possible.  While experience is necessary for all leaders, our most senior leaders need a broader array of experiences.  Senior executive leaders should have the experience of sufficient moral preparation to stay right, to act quickly… Read More »

Boston Red Sox Win

By | October 31, 2013

[October 31, 2013]  Congratulations to the Boston Red Sox baseball team for their win in the 2013 World Series.  They now have won three times in the last nine years – a tremendous feat by the players and managers.  Their team continues to show leadership on and off the field.  Baseball is a great game. Watching these last… Read More »

Profile: Mahatma Gandhi

By | October 31, 2013

[October 31, 2013]  Mahatma Gandhi was not only a great leader for the country of India but became one of the most influential leaders in the world.  He showed that a leader can fight for a better world innovatively – in this case, without weapons but with thoughts and beliefs. On the surface, Gandhi appears radically different from… Read More »

Contrasts in the Passion of Leadership

By | October 30, 2013

[October 30, 2013]  Over the last two days, I visited a soon-to-deploy military combat unit (with their families) and visited a Veterans’ Administration hospital.  The contrast between the two in the “passion” of the personnel at each event was noteworthy. Both the personnel conducting the troop and family event, as well as those attending, were unparalleled in their… Read More »