[April 26, 2014] There are early reports of a scandal developing in the Veterans Administration, at one facility, alleging improper maintenance of veteran treatment records. It is suspected that VA managers kept two sets of books to make it appear that vets were being treated in a timely manner on the one hand, while not treating some in a timely manner on the other. This is an example of a senior leadership failure because, if true, vets died unnecessarily and senior management has not been held accountable for past failures.
There appears to be a history of leadership failure with some of the management in the past1. Over the next few weeks, we will take the opportunity to look into the scandal and see what could have been done differently at the facility and at the oversight level.
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