Customer Service and Leadership (Part 3)

By | June 5, 2014

[June 05, 2014] In Part 1 and2, the connection between customer service and leadership was discussed (link here and here). I proposed that customer service varies somewhat by organization; and while that is true, the differences are mostly superficial. A great friend and retired military officer writes her customer-service philosophy … arranged as an inquiry. She asks, “The… Read More »

Captured U.S. Army Soldier Controversy

By | June 5, 2014

[June 05, 2014] From Al Emara Studio1 we get pictures and information from what is being called “a captured American soldier” in Afghanistan. What would normally be good news is surrounded in controversy and involves some very emotional responses across the political spectrum. Why? The fact is there is some mystery on how it came about that the… Read More »

Customer Service and Leadership (Part 2)

By | June 4, 2014

[June 04, 2014] In Part 1, the link between customer service and leadership was discussed (link here). I proposed that customer service varies somewhat by organization; the basics however are largely the same. A retail business for example may be different in their customer service than the military. Today, I will make this comparison. Oh, what about my… Read More »

Photographs of Battle: World War One

By | June 3, 2014

[June 03, 2014] This year in 2014, we will be honoring the heroic sacrifices made by American and Allied troops in the 100th anniversary of the beginning of the “war to end all wars.” In this blog, I plan to show how leadership was the deciding factor in the First World War. We at are privileged to… Read More »

Leadership is Attitude

By | June 2, 2014

[June 02, 2014] Domino’s Pizza has a commercial out that begins with their product innovator saying, “we know that failure is an option.” The commercial makes the point that in order to get ahead and to get better mistakes will be made. It is the attitude we take to keep our head up and our hearts in the… Read More »

Small Town Leadership: The Celebration Singers

By | June 1, 2014

[June 01, 2014] Last night in a small New Jersey town, there was a celebration of the 75th anniversary of singing by The Celebration Singers. These singers have been entertaining audiences in the area for 75 years. Their goal is to provide quality musical programs for their audiences and members. Strong leadership works and it worked great things… Read More »