By guest blogger Warren Fowler [See Biography] [May 26, 2018] We all want to know where our business is going, but before the results can even be calculated or questioned, you need to know how to get there. The objective of a business is the primary KPI or key performance indicators. You’ve surely heard of KPIs – every… Read More »
By guest blogger Sadako Red [see disclaimer] [May 23, 2018] Wanna have an injection of commonsense and a dose of reality; all in one? Well, you came to the right place because I’m the aggravated mastermind that is not just willing and able to do it but I have a size 12 boot that is good at motivating… Read More »
By guest blogger Warren Fowler [See Biography] [May 15, 2018] A customer service manager (CEM) is a relatively new role but an increasingly important one, as customer experience becomes one of the main differentiators to keep businesses ahead of the competition. The CEM ensures that customers have a great experience across all touchpoints with the brand. If customers… Read More »
By guest blogger Delf A. “Jelly” Bryce [See Biography] [May 8, 2018] Greetings. I’m new to General Satterfield’s leadership blog so he thought it right to say a few words about myself. First, I was a member of the Federal Bureau of Investigation for nearly 20 years. Second, I firmly believe in the rule of law, a non-political… Read More »
By guest blogger Ellen Royce [See Biography] [May 5, 2018] Leaders have always had to overcome great difficulties. Whether it’s fighting their way to the top, or convincing people that they are the right person for the job, it’s never been easy at the top. However, some figures in history have had it far more difficult. Physical disabilities… Read More »
[April 13, 2018] Army Vet takes a hard look at American GENERALS and ADMIRALS and comes away believing they are not the leaders they should be. U.S. military Generals aren’t leaders anymore. That also includes admirals from the Navy and Coast Guard; which are much worse! I’ll stick to the Army Generals for the moment and tell you… Read More »
[March 7, 2015] Winston Churchill once said that an appeaser is one who feeds a crocodile, hoping it will eat him last. Churchill, of course, is the man who helped save England during World War II and a man we should review as someone who knew a lot about war and human psychology. The man had nerve. Great… Read More »
By guest blogger Brandon Stanley [March 31, 2018] Leadership is a work in progress. It is not easy to become a good leader, and it is even harder to remain one. But, the awards and fulfillment that comes once you achieve this is better than you could hope so. Because of this, many people strive to reach the… Read More »
[March 17, 2018] Happy St. Patrick’s Day! Or, should I say “bah humbug”! Why? I’m back dear readers with some bad news. This being only a few days after the release of the City of Baltimore’s latest crime statistics, we can again say unequivocally that the murder rate and violent crime is on the upswing in this once… Read More »
By guest blogger Ernest M. Kennedy III [See Biography] [March 4, 2015] Someone once said that to be prepared for war is the most effective way of preserving the peace; smart. If we study lessons of war from philosophers or from political leaders who warn us about war, a few things stand out; war is bad, war solves… Read More »