Category Archives: Guest Blogger

Lagging and Leading KPI Indicators

By | May 26, 2018

By guest blogger Warren Fowler [See Biography] [May 26, 2018]  We all want to know where our business is going, but before the results can even be calculated or questioned, you need to know how to get there. The objective of a business is the primary KPI or key performance indicators. You’ve surely heard of KPIs – every… Read More »

Why You Should Hire a Customer Experience Manager

By | May 15, 2018

By guest blogger Warren Fowler [See Biography] [May 15, 2018]  A customer service manager (CEM) is a relatively new role but an increasingly important one, as customer experience becomes one of the main differentiators to keep businesses ahead of the competition. The CEM ensures that customers have a great experience across all touchpoints with the brand. If customers… Read More »

The FBI in Decline

By guest blogger Delf A. “Jelly” Bryce [See Biography] [May 8, 2018]  Greetings.  I’m new to General Satterfield’s leadership blog so he thought it right to say a few words about myself.  First, I was a member of the Federal Bureau of Investigation for nearly 20 years.  Second, I firmly believe in the rule of law, a non-political… Read More »