[June 07, 2014] Many authorities on education think they have the answer to teaching leadership for the 21st Century. Generally, their desire and motivation is present to teach basic and advanced leadership principles. They may have much of the answer right. For educators trying to predict what the future will hold for leaders is not an exact science… Read More »
[June 06, 2014] Codenamed Operation Overlord, the invasion of German-occupied France had been long in coming. Success was an outgrowth of the many leadership lessons from the failures at Dunkirk and other battlefields. Those lessons were hard earned and cost the lives of tens of thousands of military and civilians. Yet, what did the military and civilian senior… Read More »
[June 06, 2014] Operation Overlord was the codename used for the invasion1 of German-occupied France. Today’s anniversary of those landings allows us to look back at a time that was very different when compared to our world today. However, we can see similarities across history that evil is not always recognized early for what it will do if… Read More »
[June 06, 2014] Seventy years ago today, over 160,000 Allied soldiers landed on a 50-mile stretch of beach at Normandy, France. Assembled was also the largest naval task force ever created with 7,000 vessels and in addition there were 24,000 paratroopers dropped inland. The invasion was a controversial plan fraught with great risk and peril if it should… Read More »
[June 05, 2014] In Part 1 and2, the connection between customer service and leadership was discussed (link here and here). I proposed that customer service varies somewhat by organization; and while that is true, the differences are mostly superficial. A great friend and retired military officer writes her customer-service philosophy … arranged as an inquiry. She asks, “The… Read More »
[June 05, 2014] From Al Emara Studio1 we get pictures and information from what is being called “a captured American soldier” in Afghanistan. What would normally be good news is surrounded in controversy and involves some very emotional responses across the political spectrum. Why? The fact is there is some mystery on how it came about that the… Read More »
[June 04, 2014] From time to time we recognize certain important events to pay our respects to those who were there and to acknowledge the importance of those events. It is not the date of import, but that it gives us a reminder of those events and the significant impact on our lives. The knowledge of history allows… Read More »
[June 04, 2014] In Part 1, the link between customer service and leadership was discussed (link here). I proposed that customer service varies somewhat by organization; the basics however are largely the same. A retail business for example may be different in their customer service than the military. Today, I will make this comparison. Oh, what about my… Read More »
[June 03, 2014] Last year I was at the New York Department of Motor Vehicles (DMV) to get a new driver’s license and car plates. Nationwide DMVs have a bad reputation for historically terrible customer service. Interestingly, DMVs are used as an example in public service seminars as the classic case of how not to give good customer… Read More »
[June 02, 2014] Domino’s Pizza has a commercial out that begins with their product innovator saying, “we know that failure is an option.” The commercial makes the point that in order to get ahead and to get better mistakes will be made. It is the attitude we take to keep our head up and our hearts in the… Read More »