Entitlement Mentality: Detroit – an Example

By | July 1, 2014

[July 01, 2014]  News comes to us over the past several weeks that large numbers of residents who do not pay their water bills are having their water service disconnected.  What is interesting, from a leadership perspective, is what folks are saying and doing about it.  A water department official said, “The majority of our customers (who) are in… Read More »

Communication: Mixed Signals

By | June 30, 2014

[June 30, 2014] Leaders know that communication is one of the most important senior leadership characteristics one can possess. Great leaders, personally, have vast communication talents. Yet, they also have the ability to ensure their message is pushed throughout the organization, without unnecessary distortion. The best leaders also go to great lengths to avoid sending mixed signals. Nothing… Read More »

Socialism and City Utility Systems

By | June 28, 2014

[June 28, 2014] Shortly after the invasion of Iraq in 2003, U.S. military engineers quickly discovered that most city utility systems were “broke”. The state of disrepair had nothing to do with the invasion or the international sanctions on the country. All of the city utilities had serious problems due to a near total lack of maintenance for… Read More »

VA Scandal: An Employee Problem

By | June 27, 2014

[June 27, 2014] The newly published American Legion Magazine1 does a good job of addressing the nation-wide VA scandal involving veteran health care. Quoting and agreeing with a Florida Congressman, the bigger problem is accountability, “a culture shift that needs to be made.”2 While they are right, it is not exactly clear what they really mean by the… Read More »

Characteristic# 65: Thick-Skinned

By | June 27, 2014

[June 27, 2014] A well-known characteristic of great senior leaders is a thick-skinned personality. This is only possible when the leader is one that possesses extensive, broadly-based, and relevant experiences. Yet, this does not necessarily mean the leader is arrogant or uncaring. In the best of leaders, being thick-skinned means also being humble and optimistic. Being thick skinned… Read More »